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How-to guide Coaches

Add someone to your team

Invite a coach, parent or helper by email, and choose what they're allowed to do.

Updated Aug 13, 2026 5 min 6 steps
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Invite someone

  1. 1

    Open the Members tab

    Go to the Teams tab, pick your team, then Members. It lists who's on the team, and underneath, anyone still marked Invited (not joined yet).
    The Members tab listing a team member with a Coach badge, an Invited (not joined yet) section below, and the add button ringed at the top right.
    The add button is the + at the top right of the list.
  2. 2

    Tap the + button

    That opens the Add Team Member form.
  3. 3

    Enter their email and name

    Email is required — it's how the invite reaches them, and how the app recognises them if they already have an account.
    Use the address they'll actually check. An invite sent to the wrong address can't be redirected; you'd delete it and add them again.
    The Add Team Member form showing Email, First Name, Last Name and a Role picker listing Coach, Fan, Parent, Player, Team Admin, Team Parent and Volunteer.
    Role decides what they can do once they join. The table further down spells out each one.
  4. 4

    Pick a role

    Choose from Coach, Team Admin, Team Parent, Parent, Player, Volunteer or Fan. You can change it later.
  5. 5

    Link a parent to their player

    Under Athlete Connections tap Add, choose the player, then the relationship — Parent, Guardian, Relative, Fan / Supporter or Self.
    You can add more than one. A parent with two children on the team gets a connection for each, so both show up under their account.
    The Athlete Connections section with a player picker and a relationship picker open, showing Parent, Guardian, Relative, Fan / Supporter and Self.
    Pick Self when the person you're adding is the player.
  6. 6

    Tap Add Member

    What happens next depends on whether they already have an account — see below.

What happens after you add someone

Two different things, depending on the email address.

If they already use Team Sync Up, they join immediately and appear in the members list. No email is sent — the team simply shows up next time they open the app, so it's worth telling them yourself.

If the address is new, they don't join yet. They get an invite email, and they sit under Invited (not joined yet) until they accept. The invite lasts 14 days.

Tap someone in that list to Resend Invite, which also extends the expiry, or to remove them.

The invite email, headed You've been invited, naming the inviter and the team, with an Accept Invitation button and an App Store link.
The invite names you as the person who sent it. If someone says they never got one, have them check spam for a message from Team Sync Up.

What each role can do

Team Admin Coach Team Parent Parent Player Volunteer Fan
See schedule and roster Yes Yes Yes Yes Yes Yes Yes
See plays and messages Yes Yes Yes Yes Yes — —
Add or edit games and practices Yes Yes — — — — —
Add or edit players Yes Yes — — — — —
Add or remove members Yes Yes — — — — —
Score a game Yes Yes Yes — — Yes —
Create volunteer slots Yes Yes Yes — — — —
Claim a volunteer slot Yes Yes Yes Yes — — —
Change RSVPs Yes Yes Yes — — — —

Which role to pick

Coach and Team Admin can run the team — schedule, roster, members and scoring. Give these out sparingly.

Team Parent is the helper role: score a game, organise volunteer slots, chase RSVPs, without being able to change the schedule or the roster.

Parent is for families. They see everything about the team and can claim a volunteer slot, but change nothing. Link them to their player so the app knows whose family they are.

Player is the same view without volunteer signups. Volunteer is for someone who only helps on game day — they can score, but they don't see plays or team messages. Fan is a grandparent: the schedule and the roster, nothing else.

Questions

Common questions

They say they never got the invite
Check the address on the invite first, then have them look in spam for a message from Team Sync Up. If it's right and it's still missing, open the invite and tap Resend Invite — that sends it again and extends the expiry.
I added someone but they're not in the list
They'll be under Invited (not joined yet) instead. Someone only moves into the members list once they accept the invite and create their account.
How long does an invite last?
Fourteen days. After that it stops working and you'll need to resend it, which starts the fourteen days again.
Can I change someone's role later?
Yes. Tap them in the members list and pick a different role. It takes effect the next time they open the app.
Can one person be a parent to two players?
Yes. Add a second athlete connection for the same member and pick the other player. Both children then show up under their account.
What's the difference between Parent and Team Parent?
Parent is for a family: they see everything and can claim a volunteer slot. Team Parent is a helper who also scores games, creates volunteer slots and manages RSVPs, without being able to edit the schedule or roster.
Still stuck?

Tell us what you were trying to do and where it went wrong, and we'll take a look.

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